Information you provide
Your name, email address, telephone number, city or target area, preferred contact method, timeline, and the content of your message.
Your information and your choices
Privacy Policy
Team Shah Real Estate respects your privacy. This policy explains what personal information we collect through myshahteam.com and our real estate services, why we use it, when it may be shared, how it is protected, and the choices available to you.
For this policy, “Team Shah,” “we,” “us,” and “our” refer to Gaurang Shah and Reena Shah, both Real Estate Brokers with Royal LePage Flower City Realty, and Team Shah Real Estate.
Effective and last updated: August 4, 2026
On this page
Privacy policy contents
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1. Scope and accountability
Who this policy applies to
This policy applies to personal information handled through this website, Team Shah contact forms, consultation bookings, emails, calls, texts, real estate enquiries, and services we provide directly. It does not replace a separate privacy notice or consent that may be provided for a specific transaction, brokerage system, event, campaign, or third-party service.
Brokerage relationship: Gaurang Shah and Reena Shah are Real Estate Brokers with Royal LePage Flower City Realty. Information entered into brokerage, transaction, compliance, or corporate systems may also be governed by the brokerage’s policies and, where applicable, the Royal LePage Privacy Policy.
2. Information we collect
We collect information connected to your enquiry or service
The information collected depends on how you interact with us. We try to limit collection to what is reasonably necessary for the purpose explained to you.
Real estate information
Buying or selling goals, property address, property preferences, budget range, home-value questions, offer or transaction details, and other information you choose to share.
Service and communication records
Appointment details, requests for information, follow-up notes, email or text history, records of consent, and unsubscribe requests.
Technical and website information
IP address, browser and device type, referring page, pages visited, dates and times, approximate location derived from IP, cookie identifiers, and website interactions.
Transaction information: If you become a client or participate in a real estate transaction, additional information may be required through secure brokerage processes. This can include identity, occupation, ownership, financing, source-of-funds, representation, and transaction records needed to provide the service or meet legal and regulatory obligations. Real estate brokers and sales representatives have client-identification and record-keeping duties under Canadian anti-money-laundering rules.
3. How information is collected
Information may come from you, the website, or an authorized source
- Directly from you: when you complete a form, book a call, call, text, email, request property information, attend an event, or work with us as a buyer or seller.
- Automatically through the website: through server logs, cookies, analytics tags, and similar technologies used to operate, secure, and understand the website.
- From another person: when someone refers you to us or provides your information with your knowledge or as otherwise permitted by law.
- From service, brokerage, or transaction systems: when needed to manage an enquiry, appointment, client relationship, or real estate transaction.
- From public or professional sources: where permitted, such as public property records, listing information, or professional contact information relevant to a transaction.
Calculators: Some Team Shah calculators state that calculations occur inside your browser. Where that statement appears, the numbers are not sent to us unless you deliberately submit them through a form, book a review, or create and share a result link.
4. How we use information
We use personal information for clear business purposes
| Purpose | Examples |
|---|---|
| Respond and provide service | Answering questions, arranging consultations or showings, providing requested property or market information, and supporting a buying or selling plan. |
| Manage relationships | Keeping enquiry and client records, following up, coordinating appointments, remembering preferences, and maintaining service history. |
| Operate and improve the website | Maintaining forms and calculators, measuring page performance, understanding which resources are useful, troubleshooting, and improving accessibility and usability. |
| Communicate with consent | Sending requested updates, listing information, market information, event notices, or other commercial electronic messages where consent exists or the law otherwise permits. |
| Protect people and systems | Preventing misuse, fraud, spam, security incidents, and unauthorized access, and maintaining website and information security. |
| Meet legal obligations | Complying with brokerage, tax, litigation, regulatory, anti-money-laundering, record-keeping, and professional obligations. |
Meaningful consent: Where consent is required, we aim to explain what information is being collected, why it is needed, how it will be used, and who may receive it. Optional marketing is not treated as a condition of receiving basic information or an initial response.
5. When information may be shared
We limit sharing to the service, your instructions, or legal requirements
We do not sell or rent personal information. We may disclose information in the following circumstances:
- Royal LePage Flower City Realty and authorized brokerage personnel: when needed for supervision, administration, compliance, transactions, record keeping, or service delivery.
- Technology and business service providers: such as website hosting, security, cloud storage, customer-relationship management, appointment booking, form processing, email, analytics, and technical support providers.
- Real estate and transaction professionals: such as another brokerage, lawyer, lender or mortgage professional, inspector, appraiser, photographer, stager, contractor, or other provider when you request, authorize, or reasonably expect the introduction or disclosure.
- Legal and regulatory authorities: when required or permitted by law, court order, regulator, professional obligation, or to protect rights, safety, and security.
- Business changes: in connection with a permitted reorganization, transfer, or succession, subject to appropriate confidentiality and legal requirements.
Processing outside Canada: Some technology providers, including providers used for customer-relationship management, appointment booking, analytics, or cloud services, may process or store information in the United States or another country. Information in another jurisdiction may be accessible to courts, law-enforcement, or government authorities under that jurisdiction’s laws.
6. Cookies, analytics, and third-party tools
The website uses technology to function and measure performance
Cookies are small files or identifiers that help websites function, remember preferences, understand traffic, and measure interactions. This website currently uses WordPress-based technology and may use the following categories:
Necessary and functional
Used for site operation, security, forms, navigation, performance, and features such as click-to-chat or embedded tools.
Analytics and measurement
Google Tag Manager and tags configured through it may collect technical and usage information to help us understand website performance.
CRM, forms, and booking
HubSpot technology may support page analytics, form capture, customer-relationship management, and consultation booking.
Your browser choices: You can delete or block cookies through your browser settings. Blocking some cookies may affect forms, saved preferences, booking tools, analytics opt-outs, or other website functions. Third-party services also have their own privacy settings and policies.
7. Email, text, and marketing communications
You can control promotional messages
When we send commercial electronic messages, we follow applicable Canadian anti-spam requirements. Depending on the circumstances, consent may be express, implied, or otherwise permitted by law.
- Marketing emails identify the sender and include an unsubscribe method.
- You may unsubscribe using the link in an email or by contacting us.
- For text messages, you may ask us to stop or use the opt-out method stated in the message.
- Unsubscribing from marketing does not prevent service, transactional, legal, safety, or direct-response communications that are still necessary or permitted.
- We keep appropriate records of consent and unsubscribe requests.
8. Retention, accuracy, and safeguards
We keep information only as long as reasonably needed
Retention
Information is retained for the purpose for which it was collected and for legal, regulatory, brokerage, accounting, dispute-resolution, security, or consent-record requirements. It is then deleted, anonymized, or securely disposed of where practical.
Accuracy
We take reasonable steps to keep personal information accurate and complete for the purposes for which it is used. You may ask us to correct information that is inaccurate or incomplete.
Safeguards
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including access limits, account security, service-provider controls, and secure website and storage practices.
No system is risk-free: Email, text messaging, websites, and cloud services cannot be guaranteed completely secure. Please do not send banking passwords, payment-card information, a Social Insurance Number, or unrequested identity documents through a general website form or ordinary email.
Privacy incidents: If a security breach involving personal information occurs, we will assess and contain it, keep required records, and notify affected individuals and the Office of the Privacy Commissioner of Canada where required by law.
9. Your privacy choices and rights
You may ask questions or make a privacy request
- Access: Ask whether we hold personal information about you and request access to it, subject to legal exceptions.
- Correction: Ask us to correct information that is inaccurate or incomplete.
- Withdraw consent: Withdraw consent for future collection, use, or disclosure where consent is the basis, subject to legal, contractual, and service limitations.
- Marketing choices: Unsubscribe from promotional emails or ask us to stop promotional texts.
- Deletion: Ask us to delete information we no longer need, recognizing that some records must be retained for legal, regulatory, brokerage, security, or dispute purposes.
We may need to verify your identity before completing an access, correction, or deletion request. We will explain if a request cannot be completed in full because of a legal restriction, another person’s privacy, active transaction needs, or a required retention period.
10. Children and external services
This website is intended for people seeking real estate information
The website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has submitted personal information, contact us so we can review and take appropriate action.
External links: The website may link to Google Maps, Google reviews, WhatsApp, social media, lenders, lawyers, government pages, and other third-party websites or platforms. Their privacy practices are governed by their own policies. We are not responsible for how an external service collects or uses information after you leave our website.
11. Contact, requests, and complaints
Contact Team Shah about your privacy
Questions, access requests, corrections, consent withdrawals, and privacy complaints can be directed to the Team Shah privacy contacts.
Team Shah privacy contacts
Gaurang Shah and Reena Shah
Real Estate Brokers, Team Shah Real Estate
Royal LePage Flower City Realty
10 Cottrelle Blvd #302
Brampton, Ontario L6S 0E2, Canada
12. Changes to this policy
We may update this page as practices or laws change
The current version will be posted on this page with a revised effective date. Where a material change requires new consent or direct notice, we will take reasonable steps to provide it.
13. Quick privacy answers
Quick answers about your privacy
Select a question to open the answer. Leave it open for as long as you need, then select the question again to close it.
Who is responsible for privacy at Team Shah?
Gaurang Shah and Reena Shah, both Real Estate Brokers with Royal LePage Flower City Realty, are the Team Shah privacy contacts. You can reach them through the phone number, email address, or contact page listed in this policy.
What personal information does Team Shah collect?
Depending on your enquiry or service, we may collect contact details, property preferences, buying or selling plans, transaction information, communications, consent records, and technical website information. We aim to collect only what is reasonably needed for the stated purpose.
How does Team Shah collect my information?
Information may come directly from you through forms, calls, texts, emails, bookings, consultations, calculators, or real estate services. It may also come from website technology, an authorized representative, a brokerage system, or another source permitted by law.
Why does Team Shah use my information?
We use information to answer enquiries, arrange consultations, provide real estate services, prepare and manage transactions, maintain required records, improve the website, protect security, and send permitted communications.
Does Team Shah sell or rent personal information?
No. Team Shah does not sell or rent personal information. Information may be shared only for the purposes described in this policy, with your direction or reasonable expectation, or where permitted or required by law.
Who may receive my information?
Information may be shared with Royal LePage Flower City Realty, authorized brokerage personnel, technology providers, transaction professionals, regulators, courts, or other parties where needed for the service, authorized by you, reasonably expected, or legally required.
Does the website use cookies and analytics?
Yes. The website may use necessary and functional cookies, Google Tag Manager and configured analytics tags, HubSpot technology, and other tools used for site operation, measurement, forms, customer-relationship management, and booking.
Are the numbers I enter into a calculator saved?
Read the notice on the calculator you are using. Where a calculator states that calculations happen inside your browser, the values are not sent to Team Shah unless you submit them through a form, request a review, or share a generated result link.
How do I stop marketing emails or texts?
Use the unsubscribe link in a promotional email, follow the text-message opt-out instruction, or contact Team Shah at mail@myshahteam.com. Service, transaction, legal, or direct-response messages may still be sent where necessary or permitted.
How long does Team Shah keep my information?
Information is kept only as long as reasonably needed for the original purpose and for legal, regulatory, brokerage, accounting, consent-record, security, or dispute requirements. It is then deleted, anonymized, or securely disposed of where practical.
Can I access, correct, or ask to delete my information?
Yes. You may request access, correction, or deletion, subject to identity verification and legal exceptions. Some records must be retained because of brokerage, transaction, regulatory, security, accounting, or other legal requirements.
Does Royal LePage have a separate privacy policy?
Yes. Information processed through Royal LePage, brokerage, corporate, or transaction systems may also be subject to separate brokerage or Royal LePage privacy terms. The Royal LePage Privacy Policy is linked in Section 1.
How can I raise a privacy concern or complaint?
Please contact Team Shah first so we can review and respond to the concern. You may also have the right to contact the Office of the Privacy Commissioner of Canada or another appropriate privacy authority.